Nominee's Name: Sam Guiton
Nominee's ERSO Unit: Payroll Services
Criteria: Above & Beyond
Customer Service Example: Sam goes above and beyond every day at ERSO. She sets up the coffee every day so its ready when we get here. She keeps the kitchen stocked so we always have plates, cups, plasticware and our "must have" creamers. This is in addition to doing the normal duties associated with her job.
She has taken the lead in the Payroll Services group, during this transition period (with vacant positions in the unit) and she always does it with a smile. She definitely is a team player who goes the extra mile to make sure she delivers outstanding customer service.
The payroll staff can easily be overlooked when things run smoothly and we all get our checks, but are quickly identified when something goes wrong. We want Sam to know that we appreciate her efforts to keep ERSO Payroll Services running smoothly! Thank you, Sam.

Nominee's Name: Willa Walker
Nominee's ERSO Unit: Research
Criteria: Demonstrates Commitment
Customer Service Example: From PI David Wagner "She has once again come through with an excellent, detailed projection on the state of my grants -- just the information that I was looking for, and it will be very helpful to me in making a hiring decision. 
As far as I'm concerned, her work has always been exemplary, and this is just another instance of that."

Nominee's Name: Lena Lau-Stewart
Nominee's ERSO Unit: Reimbursement Services
Criteria: Problem Solver
Customer Service Example: Lena processed a very difficult travel reimbursement (foreign and domestic destinations on 3 different chartstrings) for me within 24 hours of approval on the Intranet.  The traveler had purchased his airfare to all the destinations from Orbitz.  Lena contacted Orbitz to get a breakdown of the airfare.  When Orbitz proved to be unhelpful, she searched the internet for comparable rates to use so that the different legs of the airfare can be charged to the correct funding.  I am very impressed by the ease with which she handled this reimbursement and the level of service she provided.

Nominee's Name: Lena Lau-Stewart
Nominee's ERSO Unit: Reimbursement Services
Criteria: Above & Beyond
Customer Service Example: Lena was recently given a very unique travel reimbursement. She took it on with the "can do" approach and resolved it without issues. She knew who to contact and took the initiative to follow it through to the end. I feel fortunate to have Lena a part of the ERSO Reimbursement Services and applaud her for taking extra steps when processing transactions. She not only goes above and beyond but is a great problem solver and provides wonderful customer services.

Nominee's Name: Rebecca Foster
Nominee's ERSO Unit: Payroll
Criteria: Team Player
Customer Service Example: I need to commend Rebecca for taking on a challenging project of cleaning up the service award data. Without hesitation she got right to work and resolved many discrepancies. Because of her we are now current and have a very organized process. Thanks Rebecca! 

Nominee's Name: Lena Lau-Stewart
Nominee's ERSO Unit: Reimbursement Services
Criteria: Above & Beyond
Customer Service Example: Lena always goes above and beyond what is expected of her when processing travel and entertainment requests.  She is very thorough with her work and very prompt in responding to inquiries.  She always has the right answers and has a comprehensive knowledge of travel and entertainment policy.  When a request is processed by Lena, RSOs know without a doubt the request will be processed accurately and timely.  Recently, she helped rush two re-processed travel requests through the campus Travel & Entertainment office, followed up until the requests were paid, and provided periodic updates to the RSO.  That is a notable example of excellent customer service and going above and beyond.